Latest Posts

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Leading by f*ing up

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My brilliant friend Morra Aarons-Mele, creator of the podcast “Hiding in the Bathroom” and author of a book by the same name subtitled “An Introvert’s…

Gild Hall NYC - Customer Service Disaster Recovery Part 2

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A few years ago I wrote “A coffee for a coffee, a car for a car, $10 for porn?” an article about several positive experiences with businesses’ quick…
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PMC Collaboration Kicking Cancer's Ass

Last weekend I rode CHUBike 160 miles in my 3rd Pan Mass Challenge along with 60 of my Year Up TEAM DMITRI! colleagues and thousands of other like-minded…

Featured Posts

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A Tribute to the Original Collaboration Evangelist

On the Monday before Thanksgiving [2008] my father, Cecil H. Underwood,  passed away.  The date was November 24th, nineteen days after his 86th birthday…
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Three I Leadership

During the time I was CEO of The Loyalty Group, we grew from three entrepreneurs in a Toronto hotel room to over 600 employees when we sold the business…
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The 4 R's

When two former Bain consultants and one recently minted Harvard MBA started AIR MILES Canada, we knew a lot about the economics of customer loyalty and…