Latest Posts

, , , , ,

The Most Important Leadership Book I Have Read (and the shortest blog post!)

Net: One of the most important roles of leaders and managers is to “look for people doing things right and tell them.” Like most companies, The Loyalty…

6 Lessons I Learned from My Beautiful Mother

Recently, my dear friend, Year Up colleague and work “therapist” Betsy said “I know a lot about your dad.  Tell me about your mom.” My mother…
, , ,

Leading by f*ing up

/
My brilliant friend Morra Aarons-Mele, creator of the podcast “Hiding in the Bathroom” and author of a book by the same name subtitled “An Introvert’s…

Featured Posts

,

A Tribute to the Original Collaboration Evangelist

On the Monday before Thanksgiving [2008] my father, Cecil H. Underwood,  passed away.  The date was November 24th, nineteen days after his 86th birthday…
, ,

Three I Leadership

During the time I was CEO of The Loyalty Group, we grew from three entrepreneurs in a Toronto hotel room to over 600 employees when we sold the business…
,

The 4 R's

When two former Bain consultants and one recently minted Harvard MBA started AIR MILES Canada, we knew a lot about the economics of customer loyalty and…